Complaints Procedure

Three Simple Steps:

1. Complaints should be sent by email (hello@suebehaviouraldesign.com) to SUE | Behavioral Design, attn. Mirelle Janssen. SUE | Behavioral Design confirms receipt within 7 days and aims to resolve the complaint within 2 weeks. If more time is required, the customer will be notified within that period with an explanation of the postponement. An indication will be given when SUE | Behavioral Design expects to be able to provide a definitive answer.
2. Should the complainant and SUE | Behavioral Design cannot reach an agreement, the complaint will be submitted to the Disputes Committee. The decision of the Disputes Committee is for SUE | Behavioral Design Binding. SUE | Behavioral Design will process the decision within 7 days.
3. All correspondence relating to the complaints procedure will be handled by SUE | Behavioral Design registered and stored for a maximum of 1 calendar year. Complaints are always treated confidentially.

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